FAQ

About the pillow

How does the glow work? The star is printed with a phosphorescent (glow-in-the-dark) pigment. Leave it near a window or lamp for a few minutes and it soaks up light, then glows softly once the lights go out. There's no electronic part at all.

How long does the glow last? After a full charge in daylight the glow is brightest for the first 20–30 minutes, then fades gradually — usually just long enough for a child to fall asleep.

Does it need batteries? No. No batteries, cords, or charging — one of the reasons parents love it.

Is it safe for young children? Yes. The glow pigment is non-toxic and sealed into the fabric. We recommend it for ages 3 and up.

How do I clean it? Spot clean with a damp cloth and mild soap, then air dry. We don't recommend machine washing.

Shipping

Where do you ship? Worldwide — and shipping is always free.

How long will my order take? Orders are processed within 1–2 business days and typically arrive within 7–12 business days, depending on your location. You'll get a tracking link by email as soon as it ships.

Returns

What's your return policy? Every order is covered by a 30-day money-back guarantee. If you're not happy, email support@glowshie.com and we'll help.

Something arrived damaged — what now? Send us a photo within 48 hours and we'll replace it or refund you, no return needed.